Stay connected throughout the process. Contact us if you have any questions, comments or concerns.

Sarah MacDonald





Empathy Digital Badge

and Microcredential

The Bay Path University Empathy Badge is designed to help those learning about empathy to enhance their understanding of seeing the world through the eyes of others through a series of activities and reflections.  Using more empathy in one’s work allows for more impact in their efforts with others in their organization and those they serve as customers, patients, clients, etc.  After receiving this badge, participants can share a badge link with present or potential employers on social media, in email signatures, resumes, etc.


There are 5 steps to securing the Empathy Badge.  Click the video below to get more detail.


What Is A Digital Badge and Why Would You Want One?

A digital badge communicates an indicator of accomplishment, skill, quality, or interest that can be earned in a range of learning environments.  After exploring a particular skill, topic or body of knowledge, you can receive a badge from a university allowing others to see the rigor, depth and commitment to personal and professional development that you have explored and shown evidence of achieving.


After receiving this “micro-credential”, you can share the badge in your LinkedIn profile, resume or other correspondence internally to your company or as you seek future employment.

The major purpose of this exploration is for participants to take what they are learning about empathy starting with the Checkster Empathy 360 Assessment, the empathy resource center and through a journaling and reflection process to increase their level of empathy and value to their organization now and in the future.


Sympathy vs. Empathy

Sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters. Empathy is putting yourself in the shoes of another.


Although developing your sense of empathy has value personally, consider the impact of better understanding the perspectives and viewpoints of others as you interact with them on your team, throughout your organization and even as you confront and better serve your customers, organizational members, clients or patients. 


Here are some insights from those who value the development of empathy.


If you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far. 
-Daniel Goleman
I think we all have empathy. We may not have enough courage to display it.
-Maya Angelou
When you start to develop your powers of empathy and imagination, the whole world opens up to you.
-Susan Sarandon

360 Degree 

Empathy Assessment

o  Get a better understanding of how others experience your  empathy and how you assess your own level

of empathy.


How It Works


5 Steps to the Empathy Awareness Badge

Designed around your course or workshop to gain a better sense of empathy.

Create an

Empathy Journal

o  Build a journey of evidence that will show your personal exploration of empathy. 

Explore the Empathy Resource Center that includes

o  Empathy related videos, articles and other links.

Reflection and

Self-Assessment showing your personal impact shared via personal website, video or document – uploaded to receive your Empathy

Digital Badge.



Step 1  Empathy Check-In, 360 Degree Assessment


As learners prepare for attending a conference or workshop, this empathy assessment, developed by Bay Path and administered by allows the participant to get confidential feedback from anyone they choose as to how others view their level of empathy in their interactions at work or school.  Learners will only see raters' scores in aggregate as well as comments without attribution to the rater.  After completing a self-assessment that includes both open-ended and a rating scale for behaviors that exhibit levels of empathy, the participant, through the Checkster App, invites those they would like feedback from regarding their level of empathy.


Once most of the raters have input their ratings and evaluation, the learner can review the results and submit a journal entry with their IQI of insights, questions and implications that will help them make sense of what others have said and how it compares (using a gap analysis) to their own assessment.


If you have not completed the 360 assessment, click here and request the assessment sent straight to your inbox.




Step 2  This is part of your Bay Path learning experience.



The Strategic Alliances team at Bay Path University is excited to launch the empathy badge!  The anchor for this credential is designed around your course or workshop that includes content around building your sense of empathy.


Participants will also add their IQI’s in their Empathy Journal and share their insights, questions, and implications in threaded discussions within Canvas.




Step 3  Empathy Journal


The Empathy Journal is a way to document the journey of going deeper as participants explore increasing their level of empathy at work or school.


The journal, in a Word Document, gives you a chance to keep track of your activities as you seek to build your awareness of how empathy can increase your impact and effectiveness in work and school. 


There are 3 components to the Journal:


1) Empathy Detective

·     For a 1 week period, spend time being aware of when others (or you) exhibit high or low levels of empathy.  What were they doing?  What did they say?  What was the impact of their actions?

·     Document these in your Empathy Journal.


2)  Document the inventory of activities explored in this process

·     Articles

·     Videos

·     Webinars

·     Other relatable activities


3) Critical Thinking: IQI’s– Insights, Questions and Implications


It is easy to read articles, watch a TED Talk, attend multiple conferences.  You may remember one or two important points.   By critically thinking with IQI’s after participating in an educational experience, it allows you to critically engage with content in a simple and fun way while helping to retain the information.


After each element, you may want to think more critically and make more sense of what you experienced.  Create a list of 3 Insights, 3 Questions and 3 Implications. At the conclusion of this program, you can combine your IQI lists to help reflect on your learning.  It is helpful to remind yourself of IQI's throughout this process and to record them in your Empathy Journal with each step.


Insights – What new, surprising or jarring insights have you gained by reading, watching or participating in a learning experience?


Questions – After reading or being part of the learning experience, what questions are still unanswered for you (that you can pursue in the future) or what questions does the content suggest?


Implications  - Ask yourself, "so what"?  What can you do with these insights, questions or other ideas sparked by engaging with this content that will allow you to take what you have learned or been inspired by and incorporate it into your day to day life or even long-term actions.







Step 4  Resource Center


A carefully selected collection of curated articles, videos, and online links are available in an online resource center that will allow participants to learn about empathy from researchers, practitioners, and experts.  Remember, critical reading can be documented in your personal Empathy Journal in the IQI section.


A webinar reviewing what you can find in the resource center and more information on working toward a badge will be offered as part of your learning experience.  Look out for an announcement.


You can find following in the Resource Center:


1) Articles and Videos (including TED Talks)


2) Online/mobile Empathy Content Learning App


Don't worry if you miss a few days!  You are welcome to go back and catch up.  At the end, you will know a great deal more about empathy as you continue the learning process.


As always, you can go into your Empathy Journal to document what is sparked by this experience in IQI’s.


Access Resource Center here.




Step 5   Empathy Reflection


This is a shared reflection that concludes with your ideas on how to incorporate what you have learned in your work or school activities.


You will bring together all of your IQI’s and observations and make sense of what you have learned and experienced.  You can write your reflection in a document to share or in a video that can be uploaded in our Empathy YouTube channel.  Please be aware that this is a shared experience so if there is anything very personal, please exclude from the shared reflections.


Your reflection and Self Assessment can show your personal impact of your empathy journey shared in a personal website, video or document – uploaded to receive your Empathy Digital Badge.  You can include the following – some of which you already have in your journal.

o  A personal rating of criteria for more dynamic listening and embracing different perspectives

o  Inventory of what experiences you have explored – conference, 360 Degree Assessment, or articles.

o  Overall IQI’s (see below)

o  Reflection of what you’ve learned and some ideas on what you can do at work to respond to what you’ve learned.

o  When you have all of this together, you’ll input them into the badge system and we’ll let you know if your evidence suggests enough rigor to receive the badge.



Conclusion  Awarding of the Digital Empathy Awareness Badge


Once all the steps have been completed, please upload your evidence – as presented in your reflection and self-assessment into the Credly platform.  More information will be provided at a later date.


We will review your work and if all has been completed properly, we will let you know when you can claim your badge for displaying online.


When your badge is awarded, you will be provided directions on how to share your accomplishments with others.  Popular ways to show off your achievement is in your LinkedIn profile, e-resume and portfolio, or other digital sites/communications viewed by those looking to evaluate your performance or consider you for a new job.


You might want to share your journey with your supervisor, peers, professor or anything else who would appreciate and support the growth you have experienced during this process.


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