Stay connected throughout the process. Contact us if you have any questions, comments or concerns.

Sarah MacDonald

email:

sarmacdonald@baypath.edu

phone:

413.565.1555

VIDEOS

Connecting with Customers Through Empathy

Differentiated customer experiences can’t be created without an emotionally intelligent approach on the part of the business. Rhonda Basler, Customer Engagement Director for Hallmark Business Connections, shares practical tips to foster empathy in frontline employees.

ARTICLES

The Valley's Problem with Empathy - Silicon Valley has an Empathy Vacuum (podcast and article)

This article and podcast explores how technology is more about technology than the impact on society.

If You Can’t Empathize with Your Employees, You’d Better Learn To. Empathy Is Key to a Great Meeting

These are two great articles from Annie McKee - one of the speakers at this year’s Women’s Leadership Conference.

 

Upworthy Celebrates Power of Empathy with Event in NYC and Release of New Research Study (article and links to videos)

This talks about a research study showing empathy is the key in motivating people to take action. As more brands explore purpose-driven storytelling, Upworthy's empathy-evoking stories increase reader engagement and activate brand purpose.

Wealth & Empathy

 

Emotional Intelligence: The Secret Sauce That Makes A Good Leader

 

Why Empathy Is The Force That Moves Business Forward

 

Corporate Empathy Is Not an Oxymoron

Empathy Is the Hottest Trend in Leadership

How to Develop Empathy in Business Communication

The Importance of Empathy in the Workplace

 

Empathy: The Secret Ingredient to Business Success


 

The Empathy Index

 

Empathy is Vital in Helping the Business Grow. How So?